These Terms and Conditions (“Terms”) govern your use of kellyclaiborne.com (the “Site”), the Job Cost Readiness Scorecard and other free materials, and any services provided by Kelly Claiborne, doing business as Systematically Kelly (“Kelly Claiborne,” “we,” “us,” or “our”).
By using the Site or engaging our services, you agree to these Terms. If you do not agree, please do not use the Site or engage our services.
1. About our services
Kelly Claiborne (Systematically Kelly) provides business operations and systems implementation for contractors and other service businesses, delivered as fixed-scope projects. Service paths include:
- Job Cost Ready, a fixed-scope job costing implementation for contractors. Projects start around $4,000 depending on what we find.
- Systems Setup and Cleanup for QuickBooks Online, CRMs, project and field tools and integrations
- Get Paid Faster: invoicing, progress billing, AR and AP workflows and software selection, and vendor and subcontractor onboarding
- AI and Automation Implementation
- Customer Financing and Sales Process Setup: researching, comparing and setting up third-party customer financing programs you choose, and the quote-to-close process around them
- People and Hiring Systems: hiring process, role definitions, payroll and HR system setup, review and bonus structures
- Bookkeeping and Back-Office Support, delivered by us or by outsourced help we coordinate, as described in the proposal
- Other separately scoped projects, and optional ongoing support after a project
The specific scope, deliverables, timeline and price for any project are set out in a written proposal, agreement or Statement of Work (“SOW”) before work starts. In a conflict between these Terms and a signed SOW, the SOW controls. Prices on the Site are general starting points, not offers.
2. Information only, not professional advice
The Site, scorecard, Operator Notes and emails are general information about business operations. Kelly Claiborne is not a CPA, accountant, tax advisor, attorney, lender, loan broker or financial advisor, and nothing here is accounting, tax, financial, lending, payroll, employment or legal advice. We do not arrange, broker or recommend loans or financing to your customers; any financing program is provided by a third party under its own terms. Confirm any change to your chart of accounts, tax settings, payroll or contracts with your own professionals.
3. Proposals and payment
- Every project has a fixed scope and price stated in its proposal or SOW, with any deposit, milestones and payment terms.
- Optional ongoing support after a project is agreed separately in writing.
Late payments. Invoices not paid within 14 days of the due date may result in a pause of active work until the account is current. We may charge a late fee of 1.5% per month on balances outstanding after 30 days.
Cancellation. Rescheduling, cancellation and deposits are governed by the proposal or agreement accepted before work begins. We may end an engagement for non-payment or material breach with 14 days written notice.
4. Booking and communications
Booking a call does not create a client relationship or an obligation for either side. The free 15-Minute Systems Fit Call is for understanding what you need and whether we are a fit; it is not consulting advice. A project starts only with a signed agreement.
5. Scope of work and client responsibilities
You agree to provide timely access to the information, tools, accounts and people the work needs; respond within a reasonable time; provide accurate information; and name a primary point of contact. Client delays may extend timelines. Scope changes after a project begins may require a revised proposal and additional fees, and we will tell you in writing before any out-of-scope work.
6. Intellectual property
Our pre-existing materials. We keep ownership of frameworks, templates, methods, tools and processes we bring to an engagement that were developed before or independently of your project. They are licensed to you for use within your business only.
Work product. Upon full payment, you own the deliverables created specifically for your business, including SOPs, documented workflows, configured systems and reports.
Site content and free materials. All content on the Site, including the scorecard, text, graphics and frameworks, is owned by Kelly Claiborne, doing business as Systematically Kelly. You may use the scorecard and free materials for your own business but may not resell, republish or present them as your own.
7. Confidentiality
We treat client business information as confidential and will not disclose it except as needed to deliver services or as required by law. You agree to keep confidential any proprietary frameworks or methods we share. This obligation survives the end of any engagement. If you need a formal NDA, request one before the engagement.
8. No guarantee of results
We do not promise or guarantee any specific profit, margin, savings, tax, revenue or other business result. Examples and sample projects on the Site are illustrative and labeled; they are not results from real clients. Results depend on factors outside our control, including how consistently your team adopts new routines. You remain responsible for operating your business and making its decisions.
9. Third-party names, tools and platforms
We are independent and not affiliated with, endorsed by, sponsored by or approved by any software company. Product names are trademarks of their owners and are used only to describe compatibility. We are not responsible for the availability, performance, pricing or data practices of third-party platforms. Subscription costs are your responsibility unless your agreement says otherwise.
10. Testimonials and case studies
With your permission, we may reference your business or use anonymized details in case studies or marketing. We will never identify your business by name without your written consent, which you may withdraw at any time.
11. Website use
Use the Site only for lawful purposes. Do not attempt unauthorized access, harvest content for redistribution or resale (search engines and AI search tools may index the Site), or reproduce Site content without permission. The Site is provided “as is” without warranty that it will be uninterrupted or error-free. Links to third-party sites are for convenience only.
12. Limitation of liability
To the fullest extent permitted by law, Kelly Claiborne (Systematically Kelly) is not liable for indirect, incidental, special, consequential or punitive damages arising from the Site or our services. Our total liability for any claim arising from an engagement will not exceed the fees you paid us in the three months before the claim. Nothing here excludes liability that cannot be excluded by law.
13. Dispute resolution
We prefer to resolve disputes directly and in good faith. Please contact us first at hello@kellyclaiborne.com. If a dispute is not resolved informally within 30 days, it will be submitted to binding arbitration under the rules of the American Arbitration Association, in Philadelphia, Pennsylvania, or remotely by mutual agreement. You waive any right to participate in a class action or class-wide arbitration.
14. Governing law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law provisions. Proceedings not subject to arbitration will be brought in the state or federal courts in Philadelphia, Pennsylvania.
15. Changes
We may update these Terms and will update the effective date when we do. Active clients will be told by email before material changes to terms governing an ongoing engagement take effect.
16. Contact
Kelly Claiborne, doing business as Systematically Kelly
Email us at hello@kellyclaiborne.com